How to Set Up and Use the Driver App for Food Delivery Orders

https://driver.bizzfohive.co

1. Understand the driver workflow 0:00

• The goal is to set up a driver for your store so they can collect and deliver orders.
• Once a customer places an order, the driver can claim the dispatch, collect the order, and mark it as delivered.
• Customers can then track the delivery live from their side.

2. Create a driver user in the dashboard 0:47

• Go to your dashboard.
• Open Users.
• Add a new user for the driver.
• Enter:
  • The driver’s name
  • Their cell phone number so they can receive an OTP
  • Set their role to Driver
• Optionally assign them to a group so drivers are easier to manage later.

3. Confirm the driver account was created 1:23

• Check that the new user appears in the user list.
• Verify that:
  • The role shows as Driver
  • The phone number is saved correctly
• This confirms the driver account is ready to use.

4. Access the driver app 1:30

• The driver can use either:
  • The Android APK for the driver app, or
  • The browser-based driver portal
• The browser URL shown in the video is driver.bisvahive.co.
• Make sure the driver signs into the correct driver environment for your store.

5. Set the driver’s password or PIN 2:24

• Drivers do not sign up like normal customers.
• If they do not have a password yet, use Forgot Password / Reset PIN.
• They will receive an SMS OTP on their phone.
• Use that OTP to create their login password or PIN.

6. Sign in as the driver 2:46

• Log in using:
  • The driver’s cell phone number
  • The password/PIN created through the reset flow
• After signing in, the driver lands in the driver app.

7. Place a test order from the customer side 2:55

• Go to the store/customer ordering flow and place an order.
• Fill in the delivery details and complete checkout.
• This creates a real order that the driver can claim.
• After submission, the customer can see the order status and tracking information.

8. View the order in the driver app and claim it 3:41

• Refresh the driver app to load available orders.
• The driver will see the new order listed as available.
• Open the order to review:
  • Store name
  • Delivery address
  • Tip amount, if any
• The driver can then claim the order.

9. Track the order through pickup and delivery 4:15

• Once claimed, the order is assigned to that driver.
• The driver goes to the store, collects the order, and marks it as out for delivery.
• On the customer side, the order status updates to show:
  • Driver assigned
  • Order collected
  • Out for delivery

10. Mark the order as delivered 4:58

• After the driver completes the drop-off, they open the order and mark it as Delivered.
• The order is then removed from the active driver queue.
• The customer sees the delivery completed along with payment details.

11. Review driver history and profile options 5:09

• The driver app includes a History section showing completed orders.
• The Profile section is simple and can include:
  • Profile image upload
  • Notification settings
• The video recommends using the Android app for better tracking and push notifications.

12. Use device mode if needed 5:28

• The driver app also has a device mode / alternate view.
• This can be useful if the app is installed on a device and you want a different operational view.
• It helps drivers see:
  • Orders being prepared
  • Pickups
  • Deliveries